Shipping Policy
At BioMuni, we aim to deliver your orders safely and as quickly as possible.
Order Processing & Dispatch
All orders are usually processed and dispatched within 24–48 working hours after order confirmation.
Delivery timelines may occasionally be affected by:
- weather conditions
- public holidays
- operational delays
- remote location accessibility
- unforeseen logistics disruptions
Prepaid & Cash on Delivery
We offer both Prepaid and Cash on Delivery (COD) payment options. We do not believe in penalising our customers with additional COD charges.
However, we do appreciate customers who make the extra effort to complete a prepaid order — because hard work always pays. Prepaid orders may occasionally enjoy additional discounts, exclusive offers, or special rewards from our side.
Failed Delivery Attempts
If delivery remains unsuccessful due to customer unavailability, incorrect address, or non-response, the order may be cancelled.
Order Tracking
Once your order is shipped, tracking details will be shared via email, SMS, or WhatsApp. You can also track your shipment here.
Returns & Refunds
If there is an issue with your order, we're here to help.
Eligible Cases for Return, Replacement, or Refund
You received an item different from what you ordered
The product was damaged during shipping
The product had passed its expiry date
The package arrived without the product inside
Reporting an Issue
Email us at [email protected] within 24 hours of delivery with your order number, photographs, and a brief description.
Order Cancellation
Orders can only be cancelled before they are shipped.
Refund Timeline
Amount may take additional time to reflect depending on your bank or payment provider.
Need Help?
Email: [email protected]
WhatsApp / Phone: +91 7042 100 198